Refund Policy
Updated 5/19/2026
This Refund Policy governs the circumstances under which refunds may be issued in connection
with transactions initiated through the CSH DIREK interface (the “Interface”).
The Interface provides access to services powered by MoneyTrans and its financial institution and
service provider partners. As a result, all transactions are processed within a third-party financial
ecosystem, and refund availability is limited accordingly.
Use of the Interface constitutes acknowledgment of these limitations.
1. General Principles
Transactions initiated through the Interface are, by default, final once authorized and submitted for
processing. Refunds are not guaranteed and are not a standard feature of the Interface or the
underlying services. Any refund is discretionary, subject to review, and dependent on the status of
the transaction and the requirements of MoneyTrans and the financial institutions involved.
Nothing in this Policy creates an entitlement to a refund.
2. Limited Circumstances for Consideration
A refund may be considered only where it is determined that a transaction was not completed as
intended or requires correction. This may include duplicate transactions, incorrect amounts resulting
from a system or processing error, transactions canceled prior to settlement, or technical failures that
resulted in incomplete processing.
Refunds may also be issued where required by applicable law, regulatory obligation, or financial
network rules. Transactions that have been properly authorized and completed are not eligible for
refund.
3. Dependency on Underlying Services
All transactions initiated through the Interface are processed by MoneyTrans and its financial
institution and service provider partners. Refund determinations are subject to the rules, policies,
and operational constraints of such parties, including issuing banks, payment networks, and
settlement systems.
The Company does not control these processes and may be unable to issue or complete a refund
even where a request is otherwise reasonable.
4. Review and Discretion
All refund requests are subject to review by the Company and, where applicable, by MoneyTrans or
its partners. The Company reserves the right to approve, deny, delay, or condition any refund request
in its sole discretion or as required to comply with applicable obligations or partner determinations.
Refunds may be withheld, offset, or denied where activity is inconsistent with applicable rules or
indicative of misuse.
5. Refund Method
Approved refunds will be returned to the original funding source whenever possible. Where the
original method is unavailable, refunds may be issued through an alternative method following
verification and compliance review. Refunds will not be issued through unverified or unsupported
channels.
6. Processing Timeframes
Refund processing begins only after approval has been completed. Receipt of funds is dependent on
the timelines and processes of financial institutions, payment networks, and service providers
involved.
Delays may occur due to settlement cycles, verification requirements, or coordination with third
parties. The Company is not responsible for delays outside of its control.
7. Refund Requests
Users must submit refund requests through designated support channels and provide sufficient
information to identify and evaluate the transaction. Additional documentation or verification may
be required. Failure to provide requested information may result in denial of the request.
8. Fees and Adjustments
Refunds, if approved, will be issued for the net transaction amount. Fees associated with completed
transactions, including service, processing, or network fees, are non-refundable except where
required by law. Partial refunds may be issued where only a portion of a transaction qualifies.
9. Chargebacks
Chargebacks are initiated through the user’s issuing bank and are governed by the user’s agreement
with that institution. If a chargeback is initiated in connection with a pending refund request, the
Company may suspend the refund process pending resolution.
Attempts to pursue duplicative recovery through both a refund request and a chargeback may result
in restriction or termination of access to the Interface.
10. Limitation of Responsibility
The Company is not responsible for losses resulting from incorrect or incomplete information
provided by users, actions or delays by MoneyTrans or its partners, or changes in account status.
Under no circumstances will any refund exceed the original transaction amount.
11. Changes to this Policy
The Company may update this Refund Policy from time to time to reflect operational, legal, or
regulatory changes. Updates become effective upon posting. Continued use of the Interface
constitutes acceptance of the revised Policy.